Introduction
Xpress Solutions LLC ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes what data we collect, why we collect it, how it is used and shared, and your rights regarding your data.
By using our website or purchasing our services, you consent to the data practices described in this policy.
1. Information We Collect
Personal Identification
- Full name — used to identify your account and address communications
- Email address — used for all service communication, invoicing, and updates
- Phone number — used for project coordination, support, and follow-up
Project & Service Information
- Project details submitted through our contact form or email communications
- Book manuscripts, files, and content provided for formatting, design, or publishing services
- Service preferences and information included in your inquiry or service agreement
Payment Information
- Billing name and address associated with your payment method
- Transaction reference numbers and payment confirmation details
Important: We do not store, view, or have access to your full credit card number, CVV, or expiry date. All payment card data is handled exclusively by our certified third-party payment processor.
Automatically Collected Data
- IP address and approximate geographic location
- Browser type, version, and device type
- Pages visited, time spent on site, and referring URL
2. How We Use Your Information
Client Communication
- Responding to inquiries, service requests, and project questions
- Sending project updates, delivery notifications, and status reports
Service Delivery
- Completing services purchased as defined in your invoice
- Setting up accounts and listings on publishing platforms on your behalf
- Creating and configuring marketing campaigns as agreed
Invoicing & Payments
- Generating and sending itemized invoices before payment
- Processing payments through our third-party payment processor
- Maintaining records for accounting and legal compliance
Service Improvement
- Analyzing website usage to improve user experience
- Understanding client needs to refine our service offerings
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Payment Processing
All payments are handled by certified third-party payment processors (such as Stripe), which are PCI-DSS compliant.
- You enter payment details directly on the processor's secure platform — not on our website
- We do not store, see, or access your full card number, CVV, or expiry date at any time
- We receive only a transaction confirmation and the last four digits of your card for reference
Stripe's privacy policy is available at stripe.com/privacy.
4. Third-Party Services
Payment Processing
Stripe (or equivalent certified provider) — handles all payment transactions under their own privacy policy and PCI-DSS certification.
Analytics
We may use web analytics tools (such as Google Analytics) to understand website traffic. These tools may collect anonymized data about your visit. You can opt out at tools.google.com/dlpage/gaoptout.
Email Communication
We may use email service providers to send invoices, service updates, and project communications.
Publishing Platforms
When providing publishing setup services, we transmit necessary information (book metadata, author name, account details) to platforms such as Amazon KDP on your behalf.
Note: All third-party providers are contractually required to handle your data securely and lawfully. We do not authorize them to use your data for their own marketing purposes.
5. Cookies
Our website may use cookies to support functionality and understand how visitors interact with the site.
- Functional cookies: Required for basic website operations
- Analytics cookies: Help us understand page visits and user interactions (typically anonymized)
You can disable or delete cookies through your browser settings. We do not use cookies for advertising or cross-site tracking.
6. Data Protection & Security
We take reasonable technical and organizational measures to protect your personal data:
- Secure HTTPS connections across all pages of our website
- Access controls limiting who can view client data
- Use of PCI-DSS certified third-party processors for all payments
- Regular review of internal data handling practices
Limitation: No method of electronic transmission is 100% secure. While we take appropriate precautions, we cannot guarantee absolute security of data transmitted over the internet.
7. Data Retention
- Client project files and communications: up to 2 years after project completion
- Transaction and invoice records: up to 7 years for tax and accounting compliance
- Inquiry submissions (if no service purchased): up to 12 months
8. Your Rights
Depending on your location, you may have the following rights. To exercise any, contact us at info@xpresssolutionsllc.com.
- Right of Access: Request a copy of the personal data we hold about you
- Right to Correction: Request that inaccurate data be corrected
- Right to Deletion: Request deletion of your personal data (subject to legal retention obligations)
- Right to Object: Object to certain uses of your data
- Right to Data Portability: Request your data in a portable format
- Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing
We aim to respond to all data rights requests within 30 days.
9. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect information from children. If you believe we have, contact us at info@xpresssolutionsllc.com immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the most recent changes. Continued use of our services after any update constitutes acceptance of the revised policy.
11. Contact — Privacy Inquiries
We respond to all privacy-related inquiries within 5 business days.