We aim to provide high-quality, clearly scoped services with defined deliverables. This policy outlines the conditions under which refunds may be requested and processed. By purchasing any service from Xpress Solutions LLC, you agree to the terms below.
Important: Refunds are not issued based on dissatisfaction with sales performance, book rankings, or any other outcome that Xpress Solutions LLC does not control. We provide services, not guaranteed results.
A full refund is available if you cancel before any work has started. Contact us at info@xpresssolutionsllc.com or call 571-582-3312 as soon as possible after payment.
A partial refund may be issued if work has begun but has not yet been completed. The refunded amount will reflect the portion of work not yet delivered at the time of cancellation. The calculation is made at our discretion based on time and work invested.
No refund will be issued once a service has been fully completed and delivered per the agreed scope. This applies regardless of satisfaction with downstream outcomes such as sales or ad performance.
The following are non-refundable once completed or delivered:
We encourage all clients to contact us directly before initiating any dispute or chargeback with their payment provider. We are committed to resolving concerns in good faith.
To raise a concern: email info@xpresssolutionsllc.com or call 571-582-3312 with your invoice number and a description of the issue. We aim to respond within 3 business days.
Unjustified chargebacks where services have been fully delivered as agreed may result in service suspension and may be legally contested under the laws of the Commonwealth of Virginia.
Once approved, refunds are processed within 5–10 business days. The time for funds to appear in your account depends on your bank or card issuer.